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  1. 3 votes

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    Patrick van der Weide supported this idea  · 
  2. 29 votes

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    Patrick van der Weide commented  · 

    But we should be able to automate this.

    Instead of this manual action, a checkbox item in the configuration policy or automation profile should do the work:

    [x] Automatically activate helpdesk agent

  3. 2 votes

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    Patrick van der Weide commented  · 

    Exactly what I was thinking!! Great idea.

    Patrick van der Weide supported this idea  ·