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3 results found

  1. Email technician when they have been @ tagged on an internal note of a ticket

    326 votes

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    We’ll send you updates on this idea

    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Matthew Shapiro supported this idea  · 

  2. Dark Mode

    1,885 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


  3. Custom Ticket Activity Status

    38 votes

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    We’ll send you updates on this idea

    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Matthew Shapiro commented  · 

    This would be a very important update for our team. We constantly are working with outside vendors or just making internal notes on equipment orders. This would make it easy to access where in the process our tickets are without having to read the entire comments thread.

    Matthew Shapiro supported this idea  ·