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4 results found

  1. New KB editor - lacks many formatting features

    12 votes

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    5 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Marc Daniels commented  · 

    I find the new editor lacking as well. The old editor had it's limitations as well, but the new one is not an improvement at all. A good wysiwyg editor would be great.

  2. knowledgebase

    8 votes

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    2 comments  ·  Ideas and Feedback  ·  Admin →
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    Marc Daniels commented  · 

    we would like to have this or a recycle bin or soft delete option.

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    Marc Daniels commented  · 

    Would like to see this or have a recycle bin or soft delete option.

    Marc Daniels supported this idea  · 

  3. Knowledgebase security

    4 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Marc Daniels supported this idea  · 
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    Marc Daniels commented  · 

    We would really like to have this feature. We have multiple departments that use the KB and having some security around the categories would be good to keep everyone from accidently deleting or modifying other departments KBs.

  4. Feature Request: Allow running / re-running ticket playbooks on existing tickets.

    3 votes

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    0 comments  ·  Ideas and Feedback » AI Copilot  ·  Admin →
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    Marc Daniels supported this idea  ·