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  1. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    28 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael S. Mark commented  · 

    Having the Internal Note (forwarded as an email to the tech or I was able to CC another tech) was a key feature in my old ticketing system that allowed Technician to post important information for troubleshooting or how To's to fix the client issues. Now the only way to see that "Note" is to open the ticket (which a staff member could have many tickets) and is not productive.

    Michael S. Mark supported this idea  · 

  2. Alert when agent uninstalled

    1,485 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Michael S. Mark supported this idea  ·