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27 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Michael S. Mark
supported this idea
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1,427 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Michael S. Mark
supported this idea
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Having the Internal Note (forwarded as an email to the tech or I was able to CC another tech) was a key feature in my old ticketing system that allowed Technician to post important information for troubleshooting or how To's to fix the client issues. Now the only way to see that "Note" is to open the ticket (which a staff member could have many tickets) and is not productive.