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25 results found

  1. Alert when agent uninstalled

    1,427 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Florian Locht supported this idea  · 

  2. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Florian Locht supported this idea  · 

  3. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    27 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Florian Locht commented  · 

    It would be great if we could also add some rules about time
    X days without response from client or technicien should send an email

    Florian Locht supported this idea  · 

  4. Network Discovery: Security Audit

    946 votes

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    Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Florian Locht supported this idea  · 

  5. Password protect the Atera agent from end-user uninstalls

    1,578 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Florian Locht supported this idea  · 
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