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6 results found

  1. API ability for end-customers

    2 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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  2. Tech without full admin to be able to delete time entries

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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  3. Scheduled Tickets Filter or Search Option

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  4. time entry templates

    1 vote

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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  5. Ticket queues / Technician groups

    48 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues


    The new module allows:


    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions


    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members


    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!


    Yakov

  6. Add New Trigger - Custom Fields

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jack Horgan shared this idea  ·