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  1. non tech role

    36 votes

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    4 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Chris Dickinson commented  · 

    Please please consider this, it means that we cannot proceed with a client of ours. Admin should come as part of the deal. Helpdesk only access should come at a much less subscription, just think how much more revenue you will create should you open up new features.

    Chris Dickinson supported this idea  · 

  2. Technician Privileges

    36 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Chris Dickinson supported this idea  · 

  3. Admin account without licence, licensing only for management.....

    137 votes

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    9 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Chris Dickinson commented  · 

    PLease consider an admin type licence. I have two admin staff who only take calls and want to set up the ticket ready for the technicians. I need managers to go in and review reports and monitor stats. They do not need a sinlge feature of the RMM just the reporting or basic helpdesk. I want to be able to sell this to clients and allow them access to the helpdesk side of things so they can have one product for all their needs not two.

    Chris Dickinson supported this idea  · 

  4. Remote Desktop Server multi-user support for the Helpdesk agent.

    33 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Chris Dickinson supported this idea  · 

  5. Revamped Helpdesk Agent

    342 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Chris Dickinson supported this idea  ·