Settings and activity

292 results found

1. Billing of recurring monthly/annual items (not contracts)

   57 votes

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   4 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Taylor Anderson supported this idea  ·  Feb 5, 2023

2. Ability to bill time entries rather than entire ticket

   26 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

3. Purchase Order (PO) Tracking

   14 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

4. The timesheet report should show note, date and summary of time spent not just the start and end time.

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

5. Ability to sort tickets by Assigned Technician

   8 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

6. Edit Ticket Notes

   235 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Taylor Anderson supported this idea  ·  Feb 5, 2023

7. Self-healing tickets

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

8. Display entire ticket conversation in email template

   43 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Taylor Anderson supported this idea  ·  Feb 5, 2023

9. Have customer to be able to schedule with a meeting with a tech

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

10. Please tie Asset to Ticket. For example I want to see if an asset (printer) is causing alot of ticket

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

11. Ability to enter time into replies/communication with client from ticket.

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

12. Put a ticket in a Hold queue

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

13. Silent Tickets - And Silent Replies - option to not email sent on reply

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

14. Change ticket status by keyword in an email

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

15. Technician Out of Office

    28 votes

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    5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

16. Send mass email from Atera to customers

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

17. Ticket view in agent page

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

18. Parent & Child ticket relations

    61 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

19. Add products while creating a ticket

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

20. Labor Entry Template

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023