Settings and activity

288 results found

1. Ability to bill time entries rather than entire ticket

   29 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

2. Purchase Order (PO) Tracking

   15 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

3. The timesheet report should show note, date and summary of time spent not just the start and end time.

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

4. Ability to sort tickets by Assigned Technician

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

5. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

6. Self-healing tickets

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

7. Display entire ticket conversation in email template

   47 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

8. Have customer to be able to schedule with a meeting with a tech

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

9. Please tie Asset to Ticket. For example I want to see if an asset (printer) is causing alot of ticket

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

10. Ability to enter time into replies/communication with client from ticket.

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

11. Put a ticket in a Hold queue

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

12. Silent Tickets - And Silent Replies - option to not email sent on reply

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

13. Change ticket status by keyword in an email

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

14. Technician Out of Office

    32 votes

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    5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

15. Send mass email from Atera to customers

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

16. Ticket view in agent page

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

17. Parent & Child ticket relations

    67 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

18. Add products while creating a ticket

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

19. Labor Entry Template

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023

20. Ability to assign ticket to customer, not contact

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Feb 5, 2023