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  1. Approval process workflows

    38 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Carlos Carrasquillo commented  · 

    Would be nice to have a list of applications in the portal. Each application would have a contact (the approver). When the end-user submits a ticket to gain access to such application selected from the list, the system will automatically send the approver contact an email. Once the approver accepts or declines the request, it will be converted into a ticket.

    Carlos Carrasquillo supported this idea  · 

  2. Documentation Management

    1,250 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Carlos Carrasquillo commented  · 

    I know you guys currently Integrate with IT Glue but it would be awesome to be able to sync over documentation so we can then use that documentation for the knowledgebase.

  3. Sophos Integration

    661 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Carlos Carrasquillo commented  · 

    Def useful +1