← Got a new feature idea? Share it! Settings and activity 2 results found SLA Customisation 34 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea 12 comments · Ideas and Feedback » Helpdesk Agent · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close An error occurred while saving the comment andrew.shaw commented · Aug 5, 2021 · Edit… · Delete… Would like to be able to add/remove SLA impacts when defining criteria. For instance, in our unique configuration we don't really have a need for site down and/or service SLA metrics. I'd like the ability to remove those SLA impacts entirely. Save Submitting... Role management 126 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Planned · 28 comments · Ideas and Feedback » Roles and Permissions · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close
Would like to be able to add/remove SLA impacts when defining criteria. For instance, in our unique configuration we don't really have a need for site down and/or service SLA metrics. I'd like the ability to remove those SLA impacts entirely.