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8 results found

  1. Edit Ticket Notes

    221 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tom Ricca supported this idea  · 

  2. Delete messages from ticket conversation history

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tom Ricca supported this idea  · 

  3. JumpCloud SSO Integration

    24 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Tom Ricca supported this idea  · 

  4. Integrate DUO as a 3rd party app

    6 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Tom Ricca supported this idea  · 

  5. duo

    15 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Tom Ricca supported this idea  · 

  6. Single Sign on for all Plans

    19 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Tom Ricca supported this idea  · 

  7. Major Flaw - tickets get permanently deleted if a contact is deleted

    676 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    Happy to announce we are working on a way to archive contacts instead of deleting them. 


    Once a contact is archived, their tickets will remain in the system but there will be indication on the ticket that the contact is archived, and you will not be able to open new tickets on their behalf. 


    We will be sure to communicate once the feature is out.


    Yakov

    Tom Ricca supported this idea  · 

  8. SNMP: MIB import instead of manual OID typing

    991 votes

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    21 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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