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  1. where is the data import feature, i thought this would have been a standard tool for just about any ticketing system

  2. Customize fields that are included/ data the is collected in the Requestor info,

  3. Check if your client's password or admin password has been in a breach or their data is on the dark web

  4. Alert when Diskspace changes 10 % for example a customer of us deleted 200 GB of Data and we where not informed

  5. Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket

  6. Improve API to get the field RateID when search for workhoursrecords  ·  Archived

  7. Userfriendly Names for all kinds of Alerts

  8. WMI

  9. Warranty Report

  10. Better API or REPORTING for MASS

  11. Support from other software manufacturers

  12. Decouple Atera + Splashtop hard requirement on DNS availability

  13. Search Bar Improvements  ·  Released

  14. Conversations on Reports

  15. What's the backup plan stan? "Trust me bro" no longer good enough for my cyber insurance provider.

  16. Ability to change the Ticket Activity Status  ·  Released

  17. Customizable Reports  ·  Archived

  18. Schedule and email COMPLIANCE reports that are available via export-

  19. Export lists

  20. Closed and Resolved Ticket on the Customer Portal

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