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  1. Detailed Invoices

  2. creation of tickets for devices/activities not associated to a contact

  3. Online device

  4. Mass update of Device Details.

  5. Ticket type match custom forms

  6. Traffic monitor

  7. All the replies in the same loop

  8. API: Find out if a time entry has been invoiced

  9. Possibility to manual deactivation of agents without deletion

  10. Integrated Quote System for Technical Support Requests

  11. Internal notes

  12. billing

  13. Customize SMTP Settings and Email Testing

  14. Use QuickBooks for Service Definitions

  15. Add Contact Information of the User/Contact assigned to the device

  16. Close with Message

  17. Coupling alerts and thresholds

  18. Breakdown add-ons by MY customer

  19. not include date in device search

  20. Agent Health Report

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