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  1. SLA That does not require first response

  2. passwords

  3. Raw Data Exports

  4. Add attachment capability to the Quick Response Template

  5. Grafana for data visualization

  6. "Awaiting xx Response" field automated aging colour change

  7. TrueNAS

  8. Reporting (with excel Exports)

  9. Information Security Risk

  10. Risk assessment

  11. Automatic logout after time of inactivity

  12. Mobile App major issues

  13. creation of tickets for devices/activities not associated to a contact  ·  Under Review

  14. Email notifications for tech responses to client email

  15. Mass update of Device Details.

  16. email pickup

  17. agent

  18. new ticket sound

  19. Export Potential CVEs in XLS Format

  20. Design your own "Pane of Glass"

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