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  1. WMI Queries/ PowerShell Output

  2. export device query results  ·  Planned

  3. Splitting a customer response into a new ticket

  4. Sorting Tickets by Last Response

  5. Download all our own data and customer data from Atera

  6. Place Knowledge Article in Ticket Response

  7. Customer data BackUp to Synology Servers

  8. Have Technician Performance Reports use the Business Calendar for SLAs to accurately represent Average First Response Time

  9. SLA for 2nd, 3rd and Onsite response time

  10. Customizable Reports  ·  Archived

  11. Ability to change the Ticket Activity Status  ·  Released

  12. Hardware inventory / Warranty Report / Assets report  ·  Released

  13. To be able to integrate COVE DATA Protection

  14. Time based ticket automation rules  ·  Released

  15. Merge Agents

  16. Closed and Resolved Ticket on the Customer Portal

  17. Data Export

  18. Free Dashboard Account

  19. Customer Asset Search

  20. Check if your client's password or admin password has been in a breach or their data is on the dark web

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