37 results found
-
Atera mobile app
It would extremely helpful, if the search field, in the mobile app, would also include last logged in username. Just like it does on the Atera web browser. Sometimes we don’t know the agent name, but we do know the end users name, needing help. But searching by username and displaying the agents with that username is a huge time saver on the mobile app. Till we have that common search ability, the app is basically useless to me.
4 votesWe are happy to inform that based on your ideas, we recently released a new version with the option to search a device by the Last Logged User Name (and by other important parameters).
Thank you for your vote!
-
Adding customers in the mobile app
I found the other day when on-site at a clients office that I was unable to add a customer while using the Atera app. Did I miss something here or was that an oversight? I am requesting that an add button be placed in the app so we can add customers on the fly if that is possible. I get new clients while on the go all of the time and usually either have to get my laptop out or write it down on a piece of paper then add them when I get back to the office. This is…
1 voteWe're excited to share that we released the option to add a customer from the mobile app! We greatly appreciate your suggestion and thank you for bringing it to our attention.
-
Search ability on mobile device
Search ability on mobile device
4 votesWe are happy to inform that based on your ideas, we recently released a new version with the option to search a Customer\Device\Contact\Ticket from one place by some relevant parameters (such as last logged user name).
Thank you for your vote!
-
Mobile app: not enough details on ticket
Tough to see the details of the ticket in the mobile app. It doesn't show enough information. Less readable than the desktop. The UI is not very intuitive + user friendly
9 votesWe are happy to inform that based on your suggestion, we recently released a new version with an improved ticketing module with additional details and a better UI.
Thank you for your vote!
-
Custom field for tickets to show up on the mobile app when creating a ticket
Custom field for tickets to show up on the mobile app when creating a ticket
2 votesWe are happy to inform that based on your suggestion, we recently released a new version with the option to view and change the custom fields in a ticket.
Thank you for your vote!
-
Add Ticket search on top of ticketpage on mobile app
Add Ticket search on top of ticketpage on mobile app
3 votesTicket search from the mobile app is now available! Thank you for your vote!
-
View Passwords in Mobile App
Integrate the Atera password management area into the mobile app so the passwords can be viewed in the Atera mobile app and not solely in the desktop dashboard.
5 votes -
quick replies on mobile
Being able to use the quick replies on the mobile app would be extremely helpful.
7 votesWe are happy to announce that the mobile app now offers Quick Reply functionality for tickets! Thank you for your vote!
-
Mobile App search capabilities
More searching capabilities on the mobile app:
device name, contact, ticket number or title3 votes -
Device Details in Mobile App
There are many ways the mobile app can be improved. For the most part, it would be extremely useful to get a consistent UX between the different UIs.
To start with, here are some things that are currently available on the web UI that are not available in the mobile app:
1.) Machine Name (or computer name)
2.) Availability Monitoring (enabled/disabled)
3.) Date Added
4.) Last Logged User - there's a few things to say here. First, it should probably say "Last User Logon" so it makes more sense in English. Second, this is true for the web app and…52 votesWe are happy to inform that based on your idea and votes, we recently released a new version where you can see all the details of the Mac and Windows agents.
Thank you for your vote!
-
Show internal ip on mobile app
Internal IP doesn't show on mobile app
14 votes -
Save filter for ticket view
Mobile app always shows all tickets, I would like to see only open tickets by default
1 voteThe last Tickets view on the mobile app will now be automatically saved!
-
'add' time entry from the app
It is not possible to 'add' time entry from the app.
8 votes -
Mobile improvement Colours
Could you please, please, please change the icons for the online/offline devices in the mobile App.
I have difficulty with colour ( collourblind) and for me it is nearly impossible to discern an online device for an offline one.
In the app this is represented by a dot in front of the device.
Online is greenish (old Atera) and offline grey. It is nearly impossible to see the difference, especially when looking on your phone outside, in the sun.
Could you change this to something else like;
- bigger dots
- different, more contrasting colours
- a dot for online…9 votesWe are happy to announce that we improved the availability icons in the mobile app! Now it is easier to differentiate between online\offline\unreachable devices.
Thank you for your vote, we appreciate you bringing this to our notice.
-
Search Device on Mobile app
Mobile app: you can look at tickets, but you can’t search for a device. You need to browse per page and to get to device.
1 vote -
Correct mobile phone call bouton for user contact
There's a field error between phone number and mobile phone number in the Atera mobile app.
I have to specify mobile phone number in the phone number field to be able to call my customer from the Atera mobile app.4 votes -
Allow acces To Stored Passwords
Access To Customer Stored Passwords from Atera Mobile APP.
9 votes -
Ticket Search on Mobile App
Ability to filter by ticket number on the app
Ability to search for tickets easily. Ability to search by ticket assigned to "me".20 votesWe are happy to announce that the mobile app now offers search tickets by title and ticket number!
Thank you for your vote! we appreciate you bringing this to our notice.
-
Mobile App Time entries
MOBILE APP: ability to edit time entries. Ability to see customer passwords.
19 votes -
Mobile App Filter Tickets By Assignee
Simple changes in the app such as being able to filter tickets by assignee would make a huge difference.
4 votes
- Don't see your idea?