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3 results found

  1. Discord Server

    While Discord servers are often associated to "gaming," it's also a rapidly growing platform for PSAs, general chat and communication (you can create threads for ideas, and general communication(s) between customers), and host events as it has capabilities for voice chat, as well as video chat and streaming.

    A good few competitors have it, and seeing as (in my humble opinion) Atera is more of the "cool kid" than (and I'll "our") our competitors, it would just be a great opportunity.

    3 votes

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    0 comments  ·  PSA Tools  ·  Admin →
    Released  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We're excited to inform you that the feature you suggested has been implemented and is now available to all users.

    Thank you for helping us improve Atera!

    Join the new server here:

    https://discord.gg/uMvU3D8wuZ


    Best regards,

    The Atera Team

  2. Sync "Email" Addresses from Azure AD rathar than "User Principal Name"

    At our organization, we do not use UserPrincipalName@domain.com for email addresses. Instead, we use the Email Address filed in Azure AD as the email address. When we synced Atera with Azure AD, is synced the email field with the UserPrincipalName@domain.com. Now when users are emailing the helpdesk with service requests, Atera creates new contact using the sender's email address which is not the same as the UPN. This is creating duplicate users in Atera. I have opened a ticket about this with Atera and have not received any indication that this will be mended any time soon. So, this…

    3 votes

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    0 comments  ·  PSA Tools  ·  Admin →

  3. Ticket automation rules on unassigned tickets

    It would be nice to be able to sent an email when a new ticket remains unassigned for x time.

    11 votes

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    1 comment  ·  PSA Tools  ·  Admin →
    Released  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,  


    Happy to share that you can now perform real time and time-based actions (such as notifying or auto-assigning unassigned tickets after X hours) in our ticket automation rules.


    You can find a guide for setting up a use case here (notifying a manager if a ticket was unassigned for 24 hours):

    https://support.atera.com/hc/en-us/articles/5914785808156#Unassigned24Hours


    Thank you for this suggestion, we hope you find it beneficial! 


    Yakov

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