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  1. Edit Ticket Notes

    235 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Shlomo Twersky commented  · 

    Please add the ability to delete a public comment on tickets, or to move them to be an internal note.

    When replying to a ticket, we want to choose how much of the original conversation is included in the ticket.

    Shlomo Twersky supported this idea  · 
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    Shlomo Twersky commented  · 

    It's very important to have the ability to choose which part of the email chain you want to send out.