Settings and activity

4 results found

1. Start ticket timer when technician is assigned

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Nigel Goff shared this idea  ·  Sep 21, 2026

2. Ticket automation rule export

   4 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Nigel Goff shared this idea  ·  Aug 17, 2026

3. New KB editor - lacks many formatting features

   13 votes

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   5 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Nigel Goff supported this idea  ·  Aug 4, 2026

4. Feature Request: Allow running / re-running ticket playbooks on existing tickets.

   3 votes

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   0 comments  ·  Ideas and Feedback » AI Copilot  ·  Delete…  ·  Admin →
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   Nigel Goff shared this idea  ·  Feb 27, 2026