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  1. Deleting comments

    46 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mike Knowles commented  · 

    Two years later and still not able to delete comments on tickets... do Atera actually listen to this feedback?

    Mike Knowles supported this idea  · 

  2. When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to newly ticket.

    5 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Mike Knowles commented  · 

    I second this, the device creating the alert should be associated to the ticket when you create ticket from alert. Also, it requires a contact, but if it's just an internal machine like a server, it doesn't need a contact.

    Mike Knowles supported this idea  ·