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24 results found

  1. SLA Customisation

    34 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mark Palmer supported this idea  · 

  2. Ability to email a technician when a ticket is about to breach SLA

    14 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Mark Palmer supported this idea  · 

  3. SLA for 2nd, 3rd and Onsite response time

    7 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mark Palmer supported this idea  · 

  4. Ticket SLA warning

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mark Palmer supported this idea  · 
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