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24 results found

  1. SLA Customisation

    36 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Mark Palmer supported this idea  · 

  2. Ability to email a technician when a ticket is about to breach SLA

    15 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Mark Palmer supported this idea  · 

  3. SLA for 2nd, 3rd and Onsite response time

    8 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Mark Palmer supported this idea  · 

  4. Ticket SLA warning

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mark Palmer supported this idea  · 
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