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7 results found

  1. Ability to select multiple contacts when creating new ticket

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jason Reed supported this idea  · 

  2. Multiple contacts for a single ticket

    23 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jason Reed commented  · 

    I feel like not having this ability is a glaring issue with the ticketing system. It is very common to have a single issue impact multiple contacts. Pulling all of them into the same ticket for tracking status of the issue is needed.

    Jason Reed supported this idea  · 

  3. Option to assign multiple contacts to a ticket.

    22 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jason Reed supported this idea  · 

  4. Send welcome emails to customer after Azure AD Sync

    30 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Jason Reed commented  · 

    I am really surprised this is not already a feature of importing csv contacts or syncing with Azure. Point is to save manual entry and speed up the process but not sending a welcome email and asking all your users to go do a password reset creates manual work for the entire staff of the client you are interacting with.

    Jason Reed supported this idea  · 

  5. Resend portal Email

    24 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Jason Reed supported this idea  · 

  6. send welcome message to contacts - anytime

    5 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Jason Reed supported this idea  · 

  7. Custom Fields per client

    48 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Jason Reed supported this idea  ·