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  1. Auto-assign tickets with initial reply

    62 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Blake Marvin commented  · 

    @Atera Dev Team - This would be HUGE for our team. Please consider adding this!

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    Blake Marvin commented  · 

    This would significantly improve our workflow. The current methods for assigning tickets to technicians are very inefficient. Usually, the first tech to respond is the one that will be completing the work. If a different tech should be assigned, a manual re-assignment can be made.

    Blake Marvin supported this idea  ·