Skip to content
← Got a new feature idea? Share it!

Settings and activity

1 result found

  1. Auto-assign tickets with initial reply

    64 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Blake Marvin commented  · 

    @Atera Dev Team - This would be HUGE for our team. Please consider adding this!

    An error occurred while saving the comment
    Blake Marvin commented  · 

    This would significantly improve our workflow. The current methods for assigning tickets to technicians are very inefficient. Usually, the first tech to respond is the one that will be completing the work. If a different tech should be assigned, a manual re-assignment can be made.

    Blake Marvin supported this idea  ·