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  1. Auto-assign tickets with initial reply

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ben Sugarman commented  · 

    We've come from Freshdesk and quite surprised this isn't the default option. The 'round robin' option would actually create more work and issues than help for our standard requirements - this would be great to just assign the ticket to the tech who chooses to reply. Thanks.

    Ben Sugarman supported this idea  ·