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  1. Auto-assign tickets with initial reply

    61 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Ben Sugarman commented  · 

    We've come from Freshdesk and quite surprised this isn't the default option. The 'round robin' option would actually create more work and issues than help for our standard requirements - this would be great to just assign the ticket to the tech who chooses to reply. Thanks.

    Ben Sugarman supported this idea  ·