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28 results found

  1. Ticket dynamic fields / Snippets - More available fields, fields customization (consolidated)

    43 votes

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    20 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    abigael abigael commented  · 

    Create your own snippet

  2. Splashtop SOS

    225 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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    abigael abigael commented  · 

    Splashtop SOS: When you integrate with Splashtop SOS, would be nice to have a tab on the Atera console where you can easily click into it

  3. Monitoring and reporting ESXi hosts, cpu load, storage, networking.

    23 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    abigael abigael commented  · 

    Ability to control ESX

  4. Automation based on technician reply

    44 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    abigael abigael commented  · 

    Have a trigger based on customer response, that would then send an email to the customer. Right now, there is no trigger for tech response. This would improve quality of our service.

  5. Broadcast a message / also ability to scheduled a broadcast message.

    45 votes

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    9 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    abigael abigael commented  · 

    Banner that pops up on when you open a client where you can add a note so the next technician that goes onto that customer can see what has been done as of last. IT glue does it.

  6. Google Workspace integration

    50 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    abigael abigael commented  · 

    Sync contacts with Google Workspace

  7. Lock or freeze the ticket buttons at top of the ticket window.

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    abigael abigael commented  · 

    Ticket option bar at top of the list as this currently disappears and then comes back when you are scrolling

  8. Permission Levels

    10 votes

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    4 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    abigael abigael commented  · 

    Give permission to assign to folders to not just admin. Permission to create IT automation too.

    abigael abigael shared this idea  · 
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