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26 results found

  1. Monitoring and reporting ESXi hosts, cpu load, storage, networking.

    23 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    abigael abigael commented  · 

    Ability to control ESX

  2. Automation based on technician reply

    44 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    abigael abigael commented  · 

    Have a trigger based on customer response, that would then send an email to the customer. Right now, there is no trigger for tech response. This would improve quality of our service.

  3. Broadcast a message / also ability to scheduled a broadcast message.

    45 votes

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    9 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    abigael abigael commented  · 

    Banner that pops up on when you open a client where you can add a note so the next technician that goes onto that customer can see what has been done as of last. IT glue does it.

  4. Google Workspace integration

    51 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    abigael abigael commented  · 

    Sync contacts with Google Workspace

  5. Lock or freeze the ticket buttons at top of the ticket window.

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    abigael abigael commented  · 

    Ticket option bar at top of the list as this currently disappears and then comes back when you are scrolling

  6. Permission Levels

    10 votes

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    4 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    abigael abigael commented  · 

    Give permission to assign to folders to not just admin. Permission to create IT automation too.

    abigael abigael shared this idea  · 
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