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  1. Reporting (with excel Exports)

  2. ITGlue import into Atera

  3. Timesheet reports merge different information into the same cell.

  4. Assigned Technician does NOT receive notifications if another Tech is set at the contact

  5. Risk assessment

  6. Network Bandwidth Threshold

  7. Device columns

  8. AI Automated Ticket Replies

  9. Ability to add parameters for running scripts and respond to User Inputs

  10. TrueNAS

  11. Granular Hardware Mapping (Slots & Ports)

  12. filter option "installation date" under installed software

  13. Knowledge Base Customization

  14. Customer read status tracking for tickets

  15. unassigned  ·  Archived

  16. Activity Status Ticket Flow Rule

  17. Information Security Risk

  18. Number of all devices per customer

  19. Barracuda Cloud-to-Cloud Backups Integration

  20. Automated ticket closing based on criteria.  ·  Released

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