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  1. Implement a Copilot/Autopilot Feature that automatically closes alerts if resolved or creates c

  2. Allow multiple reply emails from Atera for different customers.  ·  Planned

  3. SNMP OID Value History

  4. Helpdesk agent improvement

  5. Reporting (with excel Exports)

  6. Customizable Dashboard for metric tracking

  7. mobile app customer signature  ·  Released

  8. Auto Refresh Atera Ticket Management Interfaces  ·  Released

  9. Add Signatur to ticket answers  ·  Released

  10. Risk assessment

  11. Assigned Technician does NOT receive notifications if another Tech is set at the contact

  12. TrueNAS

  13. Network Bandwidth Threshold

  14. Device columns

  15. Ability to add parameters for running scripts and respond to User Inputs

  16. AI Automated Ticket Replies

  17. Knowledge Base Customization

  18. filter option "installation date" under installed software

  19. Information Security Risk

  20. axcient x360Cloud integration for M365

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