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  1. Timesheet reports merge different information into the same cell.

  2. Customizable Dashboard for metric tracking

  3. Allow multiple reply emails from Atera for different customers.

  4. Helpdesk agent improvement

  5. Reporting (with excel Exports)

  6. mobile app customer signature  ·  Released

  7. Risk assessment

  8. Auto Refresh Atera Ticket Management Interfaces  ·  Released

  9. Add Signatur to ticket answers  ·  Released

  10. Network Bandwidth Threshold

  11. Device columns  ·  Under Review

  12. Assigned Technician does NOT receive notifications if another Tech is set at the contact

  13. TrueNAS

  14. Ability to add parameters for running scripts and respond to User Inputs

  15. AI Automated Ticket Replies

  16. Knowledge Base Customization

  17. Information Security Risk

  18. Number of all devices per customer

  19. Barracuda Cloud-to-Cloud Backups Integration  ·  Under Review

  20. axcient x360Cloud integration for M365

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