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  1. Customizable Dashboard for metric tracking

  2. Allow multiple reply emails from Atera for different customers.

  3. Helpdesk agent improvement

  4. Timesheet reports merge different information into the same cell.

  5. SNMP OID Value History

  6. Risk assessment

  7. mobile app customer signature  ·  Released

  8. Auto Refresh Atera Ticket Management Interfaces  ·  Released

  9. Reporting (with excel Exports)

  10. Add Signatur to ticket answers  ·  Released

  11. Assigned Technician does NOT receive notifications if another Tech is set at the contact

  12. Network Bandwidth Threshold

  13. Device columns

  14. TrueNAS

  15. Ability to add parameters for running scripts and respond to User Inputs

  16. AI Automated Ticket Replies

  17. filter option "installation date" under installed software

  18. Knowledge Base Customization

  19. Customer read status tracking for tickets

  20. Information Security Risk

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