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  1. Reporting (with excel Exports)

  2. Auto Refresh Atera Ticket Management Interfaces  ·  Released

  3. Merge Agents

  4. Risk assessment

  5. Add Signatur to ticket answers  ·  Released

  6. Assigned Technician does NOT receive notifications if another Tech is set at the contact

  7. Timesheet reports merge different information into the same cell.

  8. Ability to add parameters for running scripts and respond to User Inputs

  9. AI Automated Ticket Replies

  10. Network Bandwidth Threshold

  11. TrueNAS

  12. Device columns

  13. Granular Hardware Mapping (Slots & Ports)

  14. Customer read status tracking for tickets

  15. Knowledge Base Customization

  16. unassigned  ·  Archived

  17. filter option "installation date" under installed software

  18. API Contacts (MSP)

  19. Activity Status Ticket Flow Rule

  20. Information Security Risk

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