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  1. Auto Refresh Atera Ticket Management Interfaces  ·  Released

  2. Merge Agents

  3. Timesheet reports merge different information into the same cell.

  4. ITGlue import into Atera

  5. Assigned Technician does NOT receive notifications if another Tech is set at the contact

  6. Risk assessment

  7. Ability to add parameters for running scripts and respond to User Inputs

  8. AI Automated Ticket Replies

  9. Network Bandwidth Threshold

  10. Device columns

  11. TrueNAS

  12. Granular Hardware Mapping (Slots & Ports)

  13. Knowledge Base Customization

  14. Customer read status tracking for tickets

  15. unassigned  ·  Archived

  16. filter option "installation date" under installed software

  17. Activity Status Ticket Flow Rule

  18. Automated ticket closing based on criteria.  ·  Released

  19. Information Security Risk

  20. axcient x360Cloud integration for M365

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