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  1. Scripts should not need the API Key for custom fields

  2. Auto Refresh Atera Ticket Management Interfaces  ·  Released

  3. Add Signatur to ticket answers  ·  Released

  4. Merge Agents

  5. Timesheet reports merge different information into the same cell.

  6. ITGlue import into Atera

  7. Assigned Technician does NOT receive notifications if another Tech is set at the contact

  8. Network Bandwidth Threshold

  9. Risk assessment

  10. Ability to add parameters for running scripts and respond to User Inputs

  11. Device columns

  12. TrueNAS

  13. AI Automated Ticket Replies

  14. Granular Hardware Mapping (Slots & Ports)

  15. Knowledge Base Customization

  16. filter option "installation date" under installed software

  17. unassigned  ·  Archived

  18. Customer read status tracking for tickets

  19. Information Security Risk

  20. API Contacts (MSP)

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