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  1. Search within ticket content

  2. Customer feedback

  3. Technician blocked from making changes based on ticket status

  4. refresh

  5. Possibility to disable APIs.

  6. Drive Usage by percentage OR free space

  7. **Remotely Wipe Devices**

  8. Enhanced Security: Require Password Confirmation for Critical Actions Per Client

  9. Separate File Transfer permission

  10. Password History

  11. Ticket Lock

  12. string modification on incoming email subject lines

  13. How to fix the QuickBooks payroll update error PS038?

  14. Scheduled Ticket Reply Functionality

  15. File storage to upload "loose" files

  16. Create alert when agent is not able to connect to Windows Update Server

  17. Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules

  18. Enable Engineers to View Their Logged Hours Without Report Permissions

  19. Automatic logout after time of inactivity

  20. Export Ticket Information

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