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  1. Password History

  2. Separate File Transfer permission

  3. **Remotely Wipe Devices**

  4. Enhanced Security: Require Password Confirmation for Critical Actions Per Client

  5. Date format in custom fields export to excel

  6. Ticket Lock

  7. string modification on incoming email subject lines

  8. File storage to upload "loose" files

  9. Scheduled Ticket Reply Functionality

  10. Enable Engineers to View Their Logged Hours Without Report Permissions

  11. Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules

  12. Create alert when agent is not able to connect to Windows Update Server

  13. I want a custom field under customers as a Text Areas not a text field so you can display multiple lines of text

  14. Detailed Invoices

  15. Export Ticket Information

  16. creation of tickets for devices/activities not associated to a contact

  17. Automatic logout after time of inactivity

  18. Online device

  19. Mass update of Device Details.

  20. Traffic monitor

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