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  1. Create alert when agent is not able to connect to Windows Update Server

  2. Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules

  3. Automatic logout after time of inactivity

  4. Export Ticket Information

  5. creation of tickets for devices/activities not associated to a contact

  6. I want a custom field under customers as a Text Areas not a text field so you can display multiple lines of text

  7. Detailed Invoices

  8. Customer Portal / Service portal suggested improvements (consolidated)

  9. All the replies in the same loop

  10. Online device

  11. Mass update of Device Details.

  12. Ticket type match custom forms  ·  Released

  13. Traffic monitor

  14. API: Find out if a time entry has been invoiced

  15. Integrated Quote System for Technical Support Requests

  16. Internal notes

  17. billing

  18. Customize SMTP Settings and Email Testing

  19. Close with Message

  20. Add Contact Information of the User/Contact assigned to the device

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