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  1. Drive Usage by percentage OR free space

  2. API key for specific customers

  3. Separate File Transfer permission

  4. **Remotely Wipe Devices**

  5. Ticket Lock

  6. Password History

  7. Enhanced Security: Require Password Confirmation for Critical Actions Per Client

  8. Scheduled Ticket Reply Functionality

  9. string modification on incoming email subject lines

  10. File storage to upload "loose" files

  11. Integration with Vanta and other GRC's

  12. Create alert when agent is not able to connect to Windows Update Server

  13. Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules

  14. Export Ticket Information

  15. creation of tickets for devices/activities not associated to a contact

  16. Automatic logout after time of inactivity

  17. Detailed Invoices

  18. I want a custom field under customers as a Text Areas not a text field so you can display multiple lines of text

  19. Customer Portal / Service portal suggested improvements (consolidated)

  20. All the replies in the same loop

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