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  1. Request for Larger Page Limits When Querying Tickets, Customers, Alerts, etc.

  2. Create Customized Reports

  3. Native backup using Wasabi as backend for storage

  4. Export contact data with agent data when running reports

  5. We want to be able to disable/enable a client without losing the data

  6. set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)

  7. Ticket Lock

  8. Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket

  9. Export / import function Kowledge Base

  10. refresh

  11. Ticket queues / Technician groups  ·  Released

  12. Traffic monitor

  13. Export Ticket Information

  14. Adding the custom fields into the Auditor Report  ·  Released

  15. Enhanced Monitoring and Screen Capture Feature in Atera RMM

  16. Add ability to retroactively flag ticket notes as resolutions

  17. New Ticket/Response alerting

  18. Please fix remote command prompt and powershell

  19. Increase the frequency that hard disk usage data is updated  ·  Archived

  20. Ticket Standard Response

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