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  1. Risk assessment

  2. Email notifications for tech responses to client email

  3. email pickup

  4. User account activity, logged on times etc.

  5. Ability to differentiate Automation Profiles based on OS

  6. Increased visibility of ticket status - such as the whole line being shaded differently

  7. sms alert

  8. Custom Ticket Activity Status

  9. Export Ticket Information

  10. Check if your client's password or admin password has been in a breach or their data is on the dark web

  11. Allow multiple reply emails from Atera for different customers.

  12. Barracuda Cloud-to-Cloud Backups Integration  ·  Under Review

  13. Modify SLA Matrix

  14. Legacy View  ·  Under Review

  15. combine emails for closed tickets

  16. Export lists

  17. creation of tickets for devices/activities not associated to a contact  ·  Under Review

  18. Traffic monitor

  19. Reporting (with excel Exports)

  20. Number of all devices per customer

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