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  1. "Power Automate"

  2. Ability to trigger and send reminder on pending tickets  ·  Released

  3. Custom Collections API

  4. Validation de tickets

  5. Rules Stop

  6. knowledge base analytics

  7. Helpdesk agent improvement

  8. Assigned Technician does NOT receive notifications if another Tech is set at the contact

  9. Ability to change To: in ticket

  10. Customizable Dashboard for metric tracking

  11. Add Signatur to ticket answers  ·  Released

  12. When the site is slow/down, I would still like to have easy access to the data base

  13. Enable automatic agent override when OS is re-installed

  14. Ability to have a quick reply template automatically selected

  15. Retired device on customer level

  16. Delivery Optimization thru Atera

  17. ipfire & ipCop - Agent

  18. Automated ticket closing based on criteria.  ·  Released

  19. Limit ticket loop notification

  20. Add the Ability to Restrict Access to Specific Ticket Templates

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