Software bundles can currently only be created with a specific version of an application. E.g. Adobe Acrobat Reader DC in version: 2021.005.20058, but Chocolatey can always install the latest version.

It should be possible to make bundles that install e.g. Adobe Acrobat Reader DC in the latest version. Otherwise the packages often have to be adapted.

Ability to approve patch for release date (install only if before date or older than days).
Ability to don't approve specific ones (es. do not approve KBxxxxxx).

We usually postpone installing patches on clients for a few days and manually approve the patch for servers, blocking approval of patches based on their release date.
This allows us to test them and block the installation of specific patches in case we encounter problems.

We enabled WOL (Wake on LAN) on our desktops. It would be great if we can schedule a WOL packet being send to offline computers before processing the automation task. So we never interupt the end users by processing the updates outside office hours.

During patching set devices into maintenance mode or similar in order that not all alerts are showing up all the time and filling up the ticket system

Being able to remove a patch in its entirety from the patch management, instead of it being marked as "Excluded". Not show computers with excluded patches as computers with missing patches in reports or in the agent status.

In the Patching section, allow us to configure in the console the ability to customize the end-user experience. Users should be able to defer reboots up to X number of times and then after they reach that amount, have a window that can not be closed out that stays on-screen with a countdown timer of a customizable amount of time. This is standard in enterprise environments and is a courtesy to end users. Also, allow us to brand the window. It is all reg keys.

Allow user to remove an automation profile from multiple agents on one screen without opening each agent separately.

Support told me that new updates on servers will be searched at the start of the IT automation profile which leads to
- higher bandwidth usage
- more time for applying patches
- reboot time which may is outside of customer's window

What we need:
Scan window: set time window for scanning (e.g. on day of patching in the morning/afternoon)
Patch window: set time window for the execution of the patches
Reboot window: window for rebooting (last reboot no later than X:YY)

It would be good if we can at the device dashboard, select one or multiple devices and execute (RUN Now) a non-applied & unscheduled patch profile

In other words, to assign a patch profile from the list of non-applied & unscheduled patch profile to run immediately and after that remove that patch from the device.

In other RMM tools I've used in the past, quite often their scripting interface has language checks, colouring, formatting checks, etc. Atera's scripting interface looks like a Notepad document.

It would be a really nice quality of life feature to improve the feel of the scripting interface :)

The ability to perform the existing Webroot installation action, but via an automation policy so that Webroot can be installed on all devices automatically.

Working in IT there are lots of new starter and new leaver requests. A built in form that users can access to fill out and then automatically be submitted to the helpdesk

Ability to set active hours on Windows 10 machines and Windows servers from the Patch Management templates.

Before a Scheduled Automation or patch task, we would like to have an option to send an automated message to let users know that this will be happening as well as another message to tell them that their computer will be restarted within X amount of time and let them postpone the restart up to 3 times.

Need more options to granularly define behavior of clients.

1. Add options to notify end users when updates are scheduled or in-progress or a reboot is scheduled.

2. If a client is offline during the defined patch schedule; options to define behavior. Require updates to be applied immediately when a client is back online or suspend/delay updates.

Currently, when you go to IT Patch and Automation, you click assign, and then there is a folder tab but says 'no folders available'. Support told me this is not available yet. Please make this available.