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2 results found

  1. Splashtop SOS - Make it part of the subscription

    Please make splashtop SOS part of the subscription rather than marketing the option and needing to go and buy it, even if it is an example included in the top two options and discounted pricing for the other tiers rather than needing to pay full price, where Atera can get bulk discount and save everyone money

    5 votes

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    0 comments  ·  Helpdesk Agent  ·  Admin →
    Declined  ·  AdminGil Givoni (Admin, Atera) responded

    Thank you, 

    This is a serious request, however it is less relevant for the feature request and suggestion portal, and so I've forwarded this through the relevant internal escalation routes.

  2. Separating the chat feature from the Helpdesk Agent

    We don't use the helpdesk agent and ticketing system but want to allow endpoints to create chats with us

    6 votes

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    0 comments  ·  Helpdesk Agent  ·  Admin →
    Declined  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your suggestion. After careful consideration, we've decided not to pursue this idea at this time.

    We have released similar use via IT Autopilot, which you can read more about here

    https://www.atera.com/ai/autopilot/


    Best regards,

    The Atera Team


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