This would help so much to cut down on system messages that go to the end users unnecessarily. Many of our automation rules that run just to sort tickets across groups are based on last comment, and until this is implemented it has to be public comments.
Jorge Marafuga
supported this idea
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This would help so much to cut down on system messages that go to the end users unnecessarily. Many of our automation rules that run just to sort tickets across groups are based on last comment, and until this is implemented it has to be public comments.