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  1. Revamped Helpdesk Agent

    339 votes
    Under Review  ·  56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    IT Enabled commented  · 

    What would also help is to automatically attach the computer name to the ticket so techs know which PC they need to remote into just in case. Also it would be great if there can be an icon on the desktop. Not many people pay attention or notice the system tray.

    IT Enabled supported this idea  ·