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  1. Webroot license sync or storage in Atera

    72 votes

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    4 comments  ·  Ideas and Feedback » Webroot  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Zach Powell supported this idea  · 

  2. Revamped Helpdesk Agent

    329 votes

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    Under Review  ·  52 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Zach Powell commented  · 

    A system-level helpdesk agent not tied to users or support for client-level SSO for the ticket portal. We have workstations out in the field that are used by more than one user, having to "log in" to the agent with your account to use it makes this difficult to use when my teams already have 20 accounts to keep track off. some other RMM tools i used in the past had system-level agents that had the ability to login to the ticket portal as the device and open tickets (user info being part of the request form) and it would attach the device to the ticket as well. this feature and the lack of more custom fields (know this is in the works) in the ticket system has been the main reasons we have not rolled out the Atera tickets and helpdesk agents for our IT team.