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  1. Device Dataset, Site Dataset, Ticket Dataset...... No User Dataset????

  2. Hubspot Integration

  3. US pacific time zone support.

  4. Portal Service - Fields editable from User's portal until ticket status is Open/Pending  ·  Released

  5. Create contacts and tickets from end-user calls

  6. Custom Ticket Activity Status

  7. mobile app customer signature  ·  Released

  8. Set Automation Profile when creating Customer folder from API

  9. "Power Automate"  ·  Under Review

  10. network discover

  11. Custom Collections API

  12. Rules Stop

  13. Export / import function Kowledge Base

  14. Reporting (with excel Exports)

  15. Retrive SNMP device oid and value with API

  16. Stolen devices

  17. 2FA verification on site delete

  18. Implement a Copilot/Autopilot Feature that automatically closes alerts if resolved or creates c

  19. Helpdesk agent improvement

  20. Email Alias Support

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