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  1. First Response from Automated Replies or Changing Status

  2. Delay Sending of Response  ·  Under Review

  3. Download all our own data and customer data from Atera

  4. SLA That does not require first response

  5. Add attachment capability to the Quick Response Template

  6. Grafana for data visualization

  7. "Awaiting xx Response" field automated aging colour change

  8. Customize the response for when the chat is unavailable

  9. Exporting Customers Details/Data

  10. SLA for 2nd, 3rd and Onsite response time  ·  Under Review

  11. Restore lost data from Atera

  12. Response from a CC on ticket

  13. API: Include Ticket # in response when I create a ticket

  14. Raw Data Exports

  15. Improved Drive Data

  16. add custome values to agent api response

  17. Customer data BackUp to Synology Servers

  18. Have Technician Performance Reports use the Business Calendar for SLAs to accurately represent Average First Response Time

  19. Email notifications for tech responses to client email

  20. auto-correct or spell check on ticket response

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