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  1. WMI Queries/ PowerShell Output  ·  Under Review

  2. export device query results  ·  Planned

  3. reading survey response

  4. Ticket Standard Response

  5. Mass Ticket Responses

  6. New Ticket/Response alerting

  7. Splitting a customer response into a new ticket

  8. Emailed response thread context

  9. Customize Awaiting Customer/Tech Response

  10. automatic technician response

  11. Sorting Tickets by Last Response  ·  Under Review

  12. data portability

  13. First response time on ticket list

  14. Option to prevent auto response loops

  15. Data Monitoring

  16. Data Export

  17. Hide e-mail responses in tickets

  18. Place Knowledge Article in Ticket Response

  19. Export contact data with agent data when running reports

  20. set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)

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