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  1. Separate File Transfer permission

  2. Map and GEO-Location integration with Remote Wipe.

  3. ITGlue import into Atera

  4. Tickets API Calls

  5. Add ability to retroactively flag ticket notes as resolutions

  6. automatic technician response

  7. First Response from Automated Replies or Changing Status

  8. Support from other software manufacturers

  9. Scheduled Auditor Report - XLS format

  10. Emailed response thread context

  11. Choose colour of internal notes and replies

  12. Logged in user history

  13. Add data to the Products and Expenses report

  14. auto-correct or spell check on ticket response

  15. Feature: Bulk Import Data with Custom Fields: Improvement with more ease of use of custom fields with real-time updated data in custom field

  16. manually update device information

  17. sensor

  18. User account activity, logged on times etc.

  19. string modification on incoming email subject lines

  20. Disable forced 2FA

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