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  1. Support from other software manufacturers

  2. Export contact data with agent data when running reports

  3. Emailed response thread context

  4. Scheduled Auditor Report - XLS format  ·  Under Review

  5. First Response from Automated Replies or Changing Status

  6. reading survey response

  7. Add data to the Products and Expenses report

  8. Splashtop popup

  9. auto-correct or spell check on ticket response

  10. Logged in user history  ·  Under Review

  11. Feature: Bulk Import Data with Custom Fields: Improvement with more ease of use of custom fields with real-time updated data in custom field

  12. Choose colour of internal notes and replies

  13. manually update device information  ·  Under Review

  14. sensor  ·  Under Review

  15. User account activity, logged on times etc.

  16. string modification on incoming email subject lines

  17. Disable forced 2FA  ·  Under Review

  18. Password Import for Contacts

  19. Exporting Customers Details/Data

  20. Syslog

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