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  1. Pinned Ticket Filters

  2. System to handle email notifications to copied recipients on tickets, not rely on "Reply All" from email client

  3. Ability to have a quick reply template automatically selected

  4. Allow HDD SSD SMART adjustable Thresolds

  5. Retired device on customer level

  6. Enable automatic agent override when OS is re-installed

  7. Limit ticket loop notification

  8. Add the Ability to Restrict Access to Specific Ticket Templates

  9. add software inventory report for linux devices

  10. API Should Allow You to Switch A Customer From One Site to Another

  11. contract

  12. report for automation profiles assigned per folders

  13. custom field from personal contact report

  14. Search within ticket content

  15. Contact Email not editable via API

  16. Enhanced Security: Require Password Confirmation for Critical Actions Per Client

  17. File storage to upload "loose" files

  18. Create alert when agent is not able to connect to Windows Update Server

  19. Scheduled Ticket Reply Functionality

  20. I want a custom field under customers as a Text Areas not a text field so you can display multiple lines of text

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