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  1. Tickets API date range and more items per page

  2. System to handle email notifications to copied recipients on tickets, not rely on "Reply All" from email client

  3. Ability to have a quick reply template automatically selected

  4. Add the Ability to Restrict Access to Specific Ticket Templates

  5. Allow HDD SSD SMART adjustable Thresolds

  6. Pinned Ticket Filters

  7. Enable automatic agent override when OS is re-installed

  8. API Should Allow You to Switch A Customer From One Site to Another

  9. Limit ticket loop notification

  10. add software inventory report for linux devices

  11. contract

  12. report for automation profiles assigned per folders

  13. Search within ticket content

  14. custom field from personal contact report

  15. Contact Email not editable via API

  16. Enhanced Security: Require Password Confirmation for Critical Actions Per Client

  17. Scheduled Ticket Reply Functionality

  18. Create alert when agent is not able to connect to Windows Update Server

  19. I want a custom field under customers as a Text Areas not a text field so you can display multiple lines of text

  20. File storage to upload "loose" files

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