Ideas and Feedback

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  1. Timed ticket automations

    I.e Whilst ticket is in 'Awaiting customer Response' status, after 24hrs send a reminder email to customer.

    After 48hrs, auto close the ticket

    176 votes

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    21 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    This quarter time-based ticket automations will be added to allow various time-based actions such as resolving a ticket, automatically closing a ticket, or alerting an admin.


    Stay tuned for our Product Release notifications.

  2. As most helpdesk engineers are working remotely a flag would help to show another user is actively working on the ticket.

    147 votes

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    8 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    Coming soon: We will flag any open tickets that your helpdesk engineers are actively addressing so your team is updated in real-time, eliminating duplicate effort.

    Stay tuned for our Product Release notifications.

  3. Allow for this feature to be permanently deleted when creating new tickets.

    7 votes

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    5 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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