Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

(thinking…)

Have an idea for a new feature?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2 results found

  1. Add/ Remove devices permission

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Roles and Permissions  ·  Admin →
    Archived  ·  Admindaniellek daniellek (Admin, Atera) responded

    Hi,

    We wanted to inform you that your idea has been archived due to lack of interest and activity within the past 24 months.

    If you believe this idea is still relevant, please feel free to resubmit it or reach out with additional context.

    Thank you for your contributions to the Atera product!

    

    Best regards,

    The Atera Team

  2. unassigned

    Non-admin technicians do not have access to the 'Unassigned' customer in Atera. This means an Admin must monitor this customer for ticket responses that come from unfamiliar email addresses such as 3rd party vendors. Please make it so that access to the Unassigned customer can given to Atera non-admin techs.

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Roles and Permissions  ·  Admin →
    Archived  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey Scott and Sebastian,


    I have reviewed your request. 

    Currently, there is no limitation to accessing the "Unassigned" customer by design for non admin users.


    I suggest checking the Role for the mentioned technician and check if you enabled restriction by customers. If you have, make sure the "Unassigned" technician is also selected. 


    If you're still struggling with this, please reach out to our support team via live chat or email (support@atera.com)


    Thank you very much, 

    Yakov

  • Don't see your idea?