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  1. report for automation profiles assigned per folders

  2. Password Import for Contacts

  3. Ability to modify forgot password email template

  4. Filter devices based based on CSV

  5. Search within ticket content

  6. Scheduled Auditor Report - XLS format

  7. custom field from personal contact report

  8. Create Customized Reports

  9. Technician blocked from making changes based on ticket status

  10. refresh

  11. Customer feedback

  12. Drive Usage by percentage OR free space

  13. **Remotely Wipe Devices**

  14. Enhanced Security: Require Password Confirmation for Critical Actions Per Client

  15. Separate File Transfer permission

  16. Ticket Lock

  17. Password History

  18. string modification on incoming email subject lines

  19. Scheduled Ticket Reply Functionality

  20. File storage to upload "loose" files

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