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  1. OS Notifications from Chat

  2. Bulk Import of Custom Field for Agents

  3. Create an easier method to add OIDs to the monitored section

  4. QuickBooks File Doctor – Fix Errors and Restore Performance

  5. Disable forced 2FA

  6. contract

  7. Having multiple phone numbers in the ticket systems

  8. report for automation profiles assigned per folders

  9. Import tickets from Kaseya BMS

  10. Scheduled Auditor Report - XLS format

  11. Create Customized Reports

  12. custom field from personal contact report

  13. Password Import for Contacts

  14. Filter devices based based on CSV

  15. Customer feedback

  16. Contact Email not editable via API

  17. Ability to modify forgot password email template

  18. Search within ticket content

  19. Possibility to disable APIs.

  20. Technician blocked from making changes based on ticket status

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