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  1. Password Import for Contacts

  2. Create Customized Reports

  3. Ability to modify forgot password email template

  4. Search within ticket content

  5. Filter devices based based on CSV

  6. Scheduled Auditor Report - XLS format

  7. custom field from personal contact report

  8. Technician blocked from making changes based on ticket status

  9. refresh

  10. Customer feedback

  11. Drive Usage by percentage OR free space

  12. Enhanced Security: Require Password Confirmation for Critical Actions Per Client

  13. Separate File Transfer permission

  14. Password History

  15. **Remotely Wipe Devices**

  16. Ticket Lock

  17. string modification on incoming email subject lines

  18. Scheduled Ticket Reply Functionality

  19. File storage to upload "loose" files

  20. Create alert when agent is not able to connect to Windows Update Server

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