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  1. Include Department on user import

  2. Fix Chat

  3. string modification on incoming email subject lines

  4. Activity Status Ticket Flow Rule

  5. Password Import for Contacts

  6. User account activity, logged on times etc.

  7. Guardz Add-on

  8. Disable forced 2FA

  9. Exporting Customers Details/Data

  10. Improved Drive Data

  11. Response from a CC on ticket

  12. add custome values to agent api response

  13. Additional Monitoring Metrics

  14. Syslog

  15. gdata

  16. Barracuda Cloud-to-Cloud Backups Integration

  17. Export lists

  18. Splashtop - Ability to See When a Technician is Already Connected to a Session

  19. combine emails for closed tickets

  20. Trouble Ticket Detail Templates

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