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  1. API Should Allow You to Switch A Customer From One Site to Another

  2. System to handle email notifications to copied recipients on tickets, not rely on "Reply All" from email client

  3. custom field from personal contact report

  4. Scheduled Ticket Reply Functionality

  5. Contact Email not editable via API

  6. Integrated Quote System for Technical Support Requests

  7. Create alert when agent is not able to connect to Windows Update Server

  8. Agent Health Report

  9. not include date in device search

  10. Enhancement Proposal for Automatic Asset Integration in IT Management Platform

  11. Add Contact Information of the User/Contact assigned to the device

  12. Mobile application

  13. Customize fields that are included/ data the is collected in the Requestor info,

  14. Search Bar Improvements  ·  Released

  15. Create contacts and tickets from end-user calls

  16. AI Automated Ticket Replies

  17. Change requester on ticket

  18. Possibility to disable APIs.

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