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  1. Implement a Copilot/Autopilot Feature that automatically closes alerts if resolved or creates c

  2. Rules Stop

  3. Helpdesk agent improvement

  4. Add Signatur to ticket answers  ·  Released

  5. filter option "installation date" under installed software

  6. Ability to have a quick reply template automatically selected

  7. Assigned Technician does NOT receive notifications if another Tech is set at the contact

  8. Customer read status tracking for tickets

  9. Tickets API date range and more items per page

  10. Automated ticket closing based on criteria.  ·  Released

  11. System to handle email notifications to copied recipients on tickets, not rely on "Reply All" from email client

  12. Ability to change To: in ticket

  13. Enable automatic agent override when OS is re-installed

  14. ipfire & ipCop - Agent

  15. Pinned Ticket Filters

  16. Limit ticket loop notification

  17. Delivery Optimization thru Atera

  18. When the site is slow/down, I would still like to have easy access to the data base

  19. Tagging knowledge to tickets

  20. Allow HDD SSD SMART adjustable Thresolds

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