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  1. Change email response when "Login using activation link" is clicked

  2. Conversations on Reports

  3. Hide e-mail responses in tickets

  4. Disable HTML formatting for ticket responses when composing replies

  5. What's the backup plan stan? "Trust me bro" no longer good enough for my cyber insurance provider.

  6. Enable Engineers to View Their Logged Hours Without Report Permissions

  7. Data Monitoring

  8. Schedule and email COMPLIANCE reports that are available via export-

  9. Ticket type match custom forms

  10. Online device

  11. Use QuickBooks for Service Definitions

  12. billing

  13. where is the data import feature, i thought this would have been a standard tool for just about any ticketing system

  14. customize automated technician email

  15. Improvements for service manager

  16. Breakdown add-ons by MY customer

  17. Coupling alerts and thresholds

  18. A trigger called 'Technician Responded'

  19. Customize the response for when the chat is unavailable

  20. knowledge base analytics

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