Ideas and Feedback

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  1. You provide a limited license to your customer for the purposes of enabling some level of IT support or support assistance such as tracking and prioritization

    130 votes

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    Under Review  ·  2 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  2. More granular user permissions. A lot of things now require the highest admin rights which should really be reserved for the owner. Also, it would be nice if the folders for client devices allowed granular permissions, that way certain techs could have access to some client devices but not all.

    10 votes

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    2 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Desperately need various roles for non-technical people to be able to access Atera for PSA and Billing purposes.

    Sales people should be able to add customers/customer information, but never be allowed access to RMM functions like devices or scripts or anything technical--but the option to grant those permissions should also be there for technical-minded sales people. (Think Sales Engineer who moved to that role from Field Tech and helps clear ticket queues from time to time)

    Billing people should be able to add/edit customers, do invoicing, manage ticket information (like correcting spelling errors) etc... but not have access to anything…

    16 votes

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    1 comment  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Not all technicians should have the same privileges per customer, folder, or machine.

    We need the ability to limit level 1 or outsourced technicians from running scripts, accessing a remote command prompt or PowerShell.

    Currently, all technicians have SYSTEM account access to all endpoints.

    This is a major security concern!

    Currently, any technician can reset or create admin credentials.

    This includes Active Directory domain controllers.

    Entering the following commands from a remote command prompt will grant all technicians domain admin rights.

    net user administrator /active:yes
    net user administrator $NewPassword$

    11 votes

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    0 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Need the ability to have non-technical staff in Atera's Admin section for billing and account (customer) setup. These back-office people have zero need nor should they have access to RMM capabilities.

    10 votes

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    4 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Ability to give the option to hide the Add-ons tab

    9 votes

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    1 comment  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Provide more permission to users.
    Give permission to assign to folders to not just admin, permission to create IT automation too.

    6 votes

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    3 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. A username and password for a PA with no access to reports, devices or alerts.
    All that should be available is the tickets section - create tickets on behalf of customers when the PA picks up the phone, ability to re-assign tickets from one engineer to another.

    7 votes

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    0 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. 4 votes

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    0 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Automatic admin credentials generated for servers that cycle say every 10 minutes.

    I know we have this in Connect wise continuum at my current day job.

    When we go to sign in to a server we generate a new unique password every time. This password refreshes every 10 minutes or so. This would be helpful for security purposes.

    5 votes

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    0 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. The ability to grant full acces permissions to a technician without the billing information. Right now this doestn't work correctly in the Atera console.

    4 votes

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    0 comments  ·  Roles and Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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