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10 results found

  1. Are you struggling to keep track of your customers info (i.e., files, addresses, passwords)? Interested in a documentation management integration?

    1,227 votes

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    Under Review  ·  21 comments  ·  PSA Tools  ·  Admin →
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  2. A feature for onboarding and offboarding your customers employees, including functionalities such as administering permissions.

    844 votes

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    Under Review  ·  6 comments  ·  PSA Tools  ·  Admin →
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  3. A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.

    78 votes

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    Under Review  ·  2 comments  ·  PSA Tools  ·  Admin →
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  4. Having an option to set chat availability to specific hours (instead of only active / not active)

    Request by Leon Flood via FB

    77 votes

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    Under Review  ·  1 comment  ·  PSA Tools  ·  Admin →
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  5. Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.

    23 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"

    28 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Do you use SaaSOps platforms? Would you like to see an Atera integration? Let us know how you use SaaSOps, whether its for onboarding or offboarding employees, managing licenses and access. Please add anything else on your wish list.

    49 votes

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    Under Review  ·  2 comments  ·  PSA Tools  ·  Admin →
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  8. Right now the options in Atera for handling inbound email are to only create tickets for known contacts or to create contacts when emails come in. A 3rd option would help things a ton if we could say to only create contacts, if the email domain is one listed on a customer.

    9 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. 9 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Ability to create more dependencies

    Example:

    Category
    -> Subcatory
    -> Article

    should be amazing

    8 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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