37 results found
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Additional information on why a script failed
Additional information on why a script failed
94 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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regedit
Make Regedit screen larger. When going deep into Regedit, you can no longer see or read the columns you are working on, the window is not adjustable either. Please make the screen larger or scalable, or even add a scroll bar would help.
55 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Admin account without licence, licensing only for management.....
It is really annoying that there is no granularity in permissions.
I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies135 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Password Manager
Password manager within Atera that we can export and provide to customers when needed. Something easy, clean.
145 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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Add Software Inventory via API
These link generates a list of installed Software.
https://app.atera.com/new/reports/template/software-inventory
It is possible to get these list per API39 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Multi-Site Support
Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back
289 votes -
Hypervisor monitoring and management
It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.
126 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Project Management Tool
Client currently using Asana but would be able to manage projects through Atera and move a task through different columns until complete.
https://app.gong.io/call?id=6764592503070995748130 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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open an attachment rather than having to download each time.
Option to open an attachment rather than having to download each time.
136 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add ability to remove technicians
Would it be possible to add the ability to remove disabled technicians.
125 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Different License Types
The ability to have different licenses for different types of employees. For an example a tech that is hired for helpdesk only does not need the Quickbooks integration. It would be nice to be able to hold the Growth license as the owner and the Pro license for the tech. It would also be beneficial to have a billing only license type for bookkeepers.
75 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customize sent from address for emails
We have a few emails addresses setup that we would like to use to send emails from for different emails from Atera.
So for email alerts we use a specific email address, for Helpdesk tickets we use another email address, For reports another email address.
We would like to be able to setup each email type to be sent with a specific email account not all use the same email address.
61 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ad reset and unlock account
often need to reset and or lock/unlock AD user account.
A module to connecto to AD would make it so practical.Disable account
Reset Password
enable expiration
require password change
Member48 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Search - Custom fields
Search bar should be able to search agent by custome field value.
By example, we have a "Username" field, and it would be great if we are able to search this information quickly.52 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Auditability and compliance
Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs
67 votes -
Backup Passwords
The ability to export or backup passwords. We had an issue recently where a password was overwritten. This ability would be extremely useful.
25 votesHey, thanks for posting your feedback!
Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW
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Approve scripts before executing
Ability to approve scripts before they get executed. Hackers are exploiting RMM to install ransomware, having an approve button before a script runs could prevent mass ransomware deployment if our RMM ever gets compromised.
34 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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White Label Login Portal For Technician
Instead of having a technician log in to app.atera.com, have my own custom domain (ex. app.mydomain.com) instead to access the portal to login to the dashboard. Similar to what https://www.gohighlevel.com/ is doing. True white label SaaS.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Restrict IP Permissions with subnets or include Geo blocking
Currently the restrict to specific IP addressing is set to a single IP address.
If the IP address restriction allowed subnet masks, then it would be easier to add our ISP's to the list - so when we are roaming we could still access Atera without a VPN.
For example, instead of just the IP address: 1.2.3.4 allow the subnet 1.2.0.0/1637 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Automatic Refresh of Devices page
There needs to be an option that allows you to set the page refresh interval per technician account. This should affect all pages while logged in.
25 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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