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5 results found

  1. Expand the ticket reply window

    The default ticket reply window size is not only fixed size but too small, can be difficult to scroll in - can we make it draggable to enlarge or at least 25-30% larger?

    7 votes

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    1 comment  ·  Tickets  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.


    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

  2. Put entries back to the top

    Please give us a choice on whether to enter info from the top or bottom of a ticket. It used to be top and I prefer that. Now we're forced to enter from the bottom. Some may like this but we should have a choice.

    2 votes

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    1 comment  ·  Tickets  ·  Admin →
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  3. Ticket Checklist

    The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.

    322 votes

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    23 comments  ·  Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

  4. Assign multiple technicians to a ticket

    By a community member:
    We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.

    417 votes

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    16 comments  ·  Tickets  ·  Admin →
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  5. Scheduled Tickets Filter or Search Option

    It would be nice to add a feature to filter or search through existing scheduled tickets. We have 100s of scheduled tickets to modify a ticket it can be a pain to dig through

    11 votes

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    2 comments  ·  Tickets  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.


    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team

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