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187 results found

  1. Feature Roadmap

    34 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Lawrence Yau shared this idea  · 

  2. Customized Ticket Options

    10 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Lawrence Yau supported this idea  · 

  3. Automation based on technician reply

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Lawrence Yau supported this idea  · 

  4. Schedule Existing tickets to switch from Pending to Open

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Lawrence Yau supported this idea  · 

  5. Create & Due Dates for Tickets

    17 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Lawrence Yau commented  · 

    It boggles my mind that I cannot set a due date manually.
    Why is this *only* a calculated field?

    Lawrence Yau supported this idea  · 

  6. "Warning" when resolving a ticket without adding time entry

    138 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Lawrence Yau supported this idea  · 

  7. Custom Timezones for Customers

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Lawrence Yau shared this idea  · 
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