Settings and activity

195 results found

1. Filter Tickets by Last Modified

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau shared this idea  ·  Feb 21, 2022

2. Sorting Tickets by Last Response

   17 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Lawrence Yau supported this idea  ·  Feb 21, 2022

3. ticket automation

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Feb 21, 2022

4. Back Navigation

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Lawrence Yau supported this idea  ·  Feb 21, 2022

5. Add ability to remove technicians

   125 votes

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   7 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Lawrence Yau supported this idea  ·  Feb 21, 2022

6. Hypervisor monitoring and management

   124 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Lawrence Yau supported this idea  ·  Feb 21, 2022

7. Remote Support from Linux

   143 votes

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   11 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Lawrence Yau supported this idea  ·  Feb 21, 2022

8. Atera Dark Mode

   1,688 votes

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   Under Review  ·  90 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Lawrence Yau supported this idea  ·  Feb 3, 2022

9. Feature Roadmap

   31 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Lawrence Yau shared this idea  ·  Feb 3, 2022

10. Customized Ticket Options

    10 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau supported this idea  ·  Feb 3, 2022

11. Automation based on technician reply

    37 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Lawrence Yau supported this idea  ·  Feb 3, 2022

12. Schedule Existing tickets to switch from Pending to Open

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Lawrence Yau supported this idea  ·  Feb 3, 2022

13. Create & Due Dates for Tickets

    16 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Lawrence Yau commented  ·  Feb 3, 2022  ·  Edit…  ·  Delete…

    It boggles my mind that I cannot set a due date manually.
    Why is this *only* a calculated field?

    Save Submitting...
    Lawrence Yau supported this idea  ·  Feb 3, 2022

14. "Warning" when resolving a ticket without adding time entry

    134 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Lawrence Yau supported this idea  ·  Feb 3, 2022

15. Custom Timezones for Customers

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Lawrence Yau shared this idea  ·  Feb 2, 2022